Finbond WhatsApp Number

The official WhatsApp number for Finbond Mutual Bank is +27 71 885 9567. You can use this number to apply for a Finbond loan online without visiting a physical branch. However, if you want to raise a complaint, you can use 0860000471 or SMS “COMPLAINTS” to 30635 to file one quickly.

About Finbond Mutual Bank:

Finbond Mutual Bank, established in 2003 by Dr. Van Aardt, has become a leading mutual and savings bank in South Africa. It comes under the Finbond Limited Group, a North American financial institution. Finbond is a mutual bank, meaning all the depositors have ownership of the bank. It provides a variety of services, including banking, investment, loans, and business-related services.

What can I use the Finbond WhatsApp number for?

You can use the WhatsApp line for various queries such as:

• Online loan applications.
• Verify your eligibility.
• Question about a loan
• Check the status of your pending application.
• General information
• Account Guidance
• Customer Service
• Payment-related questions

Operating Hours WhatsApp Number:

The automated chat service via their WhatsApp number is available 24/7. However, the applications are processed by human consultants who follow standard working hours. They are available Monday to Friday between 08:00 – 16:30.

Expected Response Time:

Finbond Bank does not provide any official response time for their WhatsApp channel. You can expect to get a response within a few hours to a business day, depending on the daily queue and your inquiry. If you have started the chat on the weekend or late at night, expect to get a response on the next business day.

How to qualify for a Finbond Mutual loan?

To qualify for a Finbond Mutual Loan, you will need to meet these requirements. These are aligned with NCA’s standards to protect you from predatory lending.

• Be over 18 years old.
• A certified ID proof, such as a South African smart ID, passport, or driving licence.
• Latest payslips for the last three months.
• Bank statements for the last three months, where your salary is deposited.
• Certified proof of address such as utility bills or lease agreement.

Finbond Bank contact information based on branches:

Finbond Mutual Bank does not have different contact numbers for every branch. They use a central customer service center for online customer service. So you can use a single number to inquire about all the branches in South Africa.

Finbond Mutual Bank Central Customer Service Details:

Phone number: 086 000 4249 and 012 460 7288

FAX: 086 620 9267 and 012 460 7285

Email: [email protected]

For account application:

How to identify official Finbond communication and avoid scams?

Finbond Mutual Bank is well known in South Africa, which also attracts many scammers who are after your personal information.

You can identify the official channel by verifying the contact details with Finbond’s official website. The official Finbond communication channels will never ask for any upfront fee, your PIN or password, or other sensitive information.

Many scammers employ similar phone numbers and misspelled web domains for deceptive actions. Follow these simple tips to stop any type of fraud done by these scammers:

• Never click on a random link shared on social media or in your text message.
• Never send your OTP to any third party, even if they are claiming to be an official source.
• Don’t fall for unexpected prizes and offers that are too good to be true.

Complaint Procedure Against Scammers

Suppose you suspect that you are talking to a scammer or have received a message from someone claiming to be Finbond’s representative. You must stop all communication immediately and file a complaint against the scammer.

Contact information for filing complaints against the fraudsters:

• SMS: Send “FRAUD” to 30635
• Email:[email protected]
• Phone number: 086 000 0471

Complete Contact Information for Finbond Mutual Group:

Head Office & Physical Address (South Africa)

• Address: Building A, Rigel Office Park, 446 Rigel Avenue (South), Erasmusrand, Pretoria, 0181, South Africa
• Postal Address:O. Box 2127, Brooklyn Square, Pretoria, 0075, South Africa
• Telephone: +27 12 460 7288
• Fax: +27 12 460 7285
• Compliance / General Email: [email protected]

Customer & General Support

• General Inquiries / Loans / Internet Banking: 0860 004 249
• Email: [email protected]
• Operating Hours: Weekdays 08:00 – 16:30

Specialized Contacts & Hotlines

• Complaints: 086 000 0471 | Email: [email protected] | SMS “COMPLAINTS” to 30635
• Fraud Hotline: 086 000 0471 | Email: [email protected] | SMS “FRAUD” to 30635
• Whistleblower (Anonymous): 087 980 7685 | Email: [email protected] | SMS “WHISTLE” to 30635

International Offices

• Finbond Group North America (USA):
  • Address: 325 N Hough Street, Barrington, Illinois, IL 60010, USA
  • Telephone: +1 312 468 3985
• Finbond Group International (Malta):
  • Address: Tower Road 170, Sliema, SLM1603, Malta
  • Telephone: +356 2010 7207

FAQ

Where is the headquarters of Finbond Bank located in South Africa?

The head office of Finbond Mutual Bank is located in Rigel Office Park, 446 Rigel Ave (South), Erasmusrand, Pretoria, Western Cape 0181, South Africa.

Can I contact Finbond Bank anytime via WhatsApp?

Yes, the automatic chat is active around the clock, but live agents work according to their standard working hours.

Can I apply for a loan using Finbond WhatsApp number?

Yes, you can apply for a loan by initiating the chat at Finbond’s WhatsApp number and providing your personal information. To avoid any scam, go to their official website and click on the “WhatsApp” icon to start the chat.

Can I call Finbond Mutual Bank through the WhatsApp number?

No, you cannot call Finbond Bank through the WhatsApp number, as it is only used for chatting. However, you can use the customer service number 0860 004 249 to call them directly.

Can I apply for a Finbond Loan via SMS online?

Yes, you can apply for a Finbond Loan via SMS. To initiate that, text “CREDIT” to 30635, and a customer representative will contact you shortly. It will cost R1.00 per text.

Disclaimer: All information provided in this article is for informational purposes. All information provided is subject to change, so always verify it with the official website. The information is rigriously fact checked and verified with Finbond Mutual Bank.